The CARCHEX promise is “Customer Experience Above All.” In everything we do, we put the customer first. From giving the customer unlimited time to review a potential extended car warranty contract, to directly connecting those with an issue to our CEO, at CARCHEX, the customer is #1.

Spencer, our Customer Retention Coordinator, is on the front lines of providing top-notch customer service. Everyday he speaks with customers and helps resolve their CARCHEX complaints and get to the bottom and any issues they are experiencing with their extended auto warranty. This is what “Customer Experience Above All” means to Spencer.

Video Transcription:
I can’t imagine a company in this industry having a greater level of integrity with our customer base. Customer experience above all means just that. We will go to the “Nth” degree to make sure that a customer we sold a contract to is fully satisfied with that contract. We will answer any questions that you have at the point of sale or during the life of the contract.

We have resources available to assist with claims if necessary. We have resources available to assist with any kind of financial issues if necessary. Above all, the customer should know that when they purchase a contract from CARCHEX, we just don’t sell you the contract and leave you on your own. Contact us at anytime to go over the terms of the contract and to consult with you on what is in your best interest.

I wanted to take a moment to address the question: How does CARCHEX handle customer complaints?

First, we have the best trained staff in the industry who are skilled in working as counselors and advocates for you, the customer. If you have an issue with your extended warranty, our Vehicle Protection Specialists are the first, and often last, person you will need to talk to.

If, unfortunately, an issue needs more time to be resolved, CARCHEX has instituted a ticketing system to track complaints from beginning to end. I explain this system in the video you see below.

Finally, I pride myself with being available to any customer with a question, comment, concern, or complaint about their extended car warranty or CARCHEX customer experience. The buck stops with me and I am determined to uphold our “Customer Experience Above All” promise. You can email me with any concerns at ceo@carchex.com and I will personally respond to your issue.

I hope this helps clarify CARCHEX’s complaint resolution process. We don’t get many, but when we do, our goal is to solve them as quickly and efficiently as possible.

– Jason Goldsmith, CARCHEX CEO

Video Transcription:

The way we handle complaints is pretty simple. What we did is build a ticketing system to make sure that every issue gets addressed quickly, appropriately, and all the way through to resolution

So no matter how you start a complaint or an issue you may have, whether you call your protection specialist who sold you your policy, or whether you talked to someone else in customer service, we track it all the way through to resolution. We can make sure you are speaking with the right person. You can always be escalated to me or you can actually call me or contact me directly via email. My contact information is on every piece of communication we send to each of our customers and potential customers.

You’re thinking about getting an extended auto warranty but are super busy. It’s almost tax day and you are rushing to file on time. Baseball season is starting and the warmer and longer days are welcome distractions. So you decide to rush through the process and go with the first auto warranty you come across.

While doing so might save you time and hassle now, what will happen down the road when you need to file a claim? How reliable is the warranty provider you chose? Do you know exactly what your warranty covers? Can you contact the company directly if you have a complaint?

Pat Goss explains that when choosing an auto warranty, an little time spent in the beginning can save you major headaches down the road.

Research, read, and reach out directly. Three “Rs” that will keep your vehicle on the road and your piece of mind intact. And if you ever have an issue with your CARCHEX policy, click here to visit the CARCHEX Complaints website.

You have questions, Pat Goss has answers.

What are some ways that I can avoid issues with my auto warranty?

How do you avoid issues with your auto warranty? Well that’s pretty simple, you do research and look for companies that are established and have a good rating like CARCHEX. The only other thing you do to prevent problems with your auto warranty is to read the actual policy. Know what it covers and what it doesn’t cover so you don’t have false expectations. That way you know exactly what you have and you won’t have any surprises. Finally if you have any issues, contact the warranty supplier directly and with CARCHEX for instance, they’ve made it a lot easier then ever with CARCHEXcomplaints.com .

It’s not everyday that a top insurance company decides to be your partner. Our new relationship with Assurant Solutions will help expand CARCHEX’s capabilities and enhance the product and service experiences we provide you, our valued customers. This partnership is also one more reason you can have confidence in an honest and scam-free CARCHEX experience. We look forward to great things to come building on the great things we already do!

What has happened to the concept of Customer Service? We at CARCHEX remember a time when you didn’t have to spend 20 minutes pressing buttons on the phone just to talk with a live human being. Or even worse, spending 20 minutes in public shouting “OPTION ONE” into your phone, which makes you seem a tad bit crazy. Our promise of “Customer Experience Above All” means we will not let this happen to you.

We hope you never will have an issue with your extended warranty, but we want to make sure anyone who might have a complaint can be quickly and easily heard. Pat Goss explains what this CARCHEX Complaints difference entails.

Even though we don’t think it will happen, if you ever have an issue with CARCHEX, please visit CARCHEX Complaints for a fast and easy resolution of your problem.

You have questions, Pat Goss has answers.

Often companies make it difficult for their customers to contact them if they have a complaint. What makes CARCHEX different in this regard?

Well in a lot of companies what you wind up with, if you have any kind of concern at all, is that you wind up in one of these loops that you press button one for this button five for that and so on, and it goes on forever and you never really seem to get a hold of anybody.

Well at CARCHEX they’ve done something entirely different. They’ve set up a website, CARCHEX Complaints dot com (www.carchexcomplaints.com) where you can go directly into that format and if you have a problem you can get results.